Please ensure that you read these Booking Conditions carefully along with any other information relevant to your booking, including any specific conditions or restrictions set out on the website, the description of your chosen property.
In these Booking Conditions the following words and expressions shall have the following meanings:
- 'you' and 'your' means all persons named on the booking form (including anyone who is added or substituted at a later date)
- 'We', 'us', 'our' and ‘GGL’ means Gower Getaways Limited of 162 Newton Road, Newton, Swansea, SA3 4UD
- words in the singular shall include the plural and vice versa
- all references to payments or money payable shall be in pound sterling (£)
For the avoidance of doubt, we act as agent of the owners of the properties advertised (“Owner”)
By accepting these booking conditions and making a reservation you are entering an agreement directly with the Owner and as agents in taking your booking, we cannot accept any liability in relation to the accommodation that you are booking at the Owner’s property or for the acts or omissions of any Owner or other person or party connected with your booking.
All bookings are subject to availability.
Party Leader - the person making the booking must be over the age of 18 years at the time of booking and must be authorised by all members of the party to make the booking on the basis of these Booking Conditions (“the party leader”).
In making the booking, the party leader confirms that he/she is so authorised and that all other party members agree that the booking is subject to these Booking Conditions.
The party leader is responsible for making all payments due to us.
Notification of booking - upon receipt of all applicable payment along with submission of the appropriate booking form the party leader will be sent written confirmation of the booking as soon as reasonably possible which will include your booking details and the set out the balance of the cost remaining due from you.
Upon the issuing of the written confirmation by us, your binding contract with the Owner comes into existence.
The receipt and banking of any deposit monies will not constitute acceptance of a booking.
Written confirmation of booking will be issued by email unless specifically requested otherwise.
As soon as your confirmation is received, you must check the details carefully. If anything is incorrect you must tell us immediately.
We should be notified immediately of any change to your email or postal address or any other contact details that you have provided.
Please ensure that we are informed at the booking stage of any special requirement or any medical problem or disability so that the Owner can make a decision as to whether your needs can be properly met at their property. The Owner reserves the right to cancel any booking if they feel that your requirements cannot be met.
If you wish to change any detail of your confirmed booking the party leader must notify us in writing immediately (to include a payment of £25 for our administration charges)
We cannot give any guarantee that the Owner will be able to meet any such request. You will also be liable to meet any costs and expenses incurred by the Owner in meeting this request.
When you make your booking you will be obliged to pay the deposit amount immediately by direct bank transfer, debit or credit card, or by sending a cheque to us.
The balance must be received by us no less than 6 weeks before your date of arrival.
For bookings made less than 6 weeks before your date of arrival, you will be obliged to make full payment of the total cost at the time of booking.
For any accommodation booked less than 2 weeks before the arrival date your booking must be paid for in full by bank transfer, debit or credit card. Cheques will not be an acceptable method of payment in these circumstances.
If any payment is not paid by the due date, it will be assumed that you wish to cancel your booking and we, on behalf of the Owner, shall be entitled to keep all monies paid to that date.
We reserve the right to request a security bond for any booking where it is relevant.
If your payment is not honoured for any reason whatsoever, we are entitled to make an administration charge of £25.
All quoted prices may be amended at any time before your booking is confirmed.
As changes and errors occasionally occur, you must check all details at the time of booking.
In order to cancel your confirmed booking, the party leader must notify us by email or by telephone as soon as possible. The cancellation will be effective on the date of the telephone conversation with us or upon receipt of your email notification.
A refund will be authorised by the Owner in certain circumstances (set out below) and such refund with exclude any deposit, booking fees, and amendment charges you have already incurred. There will also be a cancellation charge of £50 per week or per part week per booking.
The refund provisions referred to above will only apply if the cancellation applies to all members of your party. The booking and prices quoted are for the property and not on a per person basis.
In order to receive a refund upon cancellation, one of the following must apply to a member of your party:
A. Illness (subject to medical evidence of unfitness to travel).
B. Pregnancy (subject to medical evidence of unfitness to travel). Please note that you will not receive a refund for pregnancy where the party member is expected to give birth within 4 weeks of your arrival date;
D. Death of a close family member (which for the purposes of this clause shall mean a spouse, son or daughter (in law), parent (in law), sister or brother;
In order to qualify for a refund your reason for cancelling must not have existed at the time of booking (save in the case of pregnancy).
Upon cancellation you will be asked to complete a Cancellation Form. Any supporting evidence referred to within the Cancellation Form must accompany the Cancellation Form when it is returned to us.
Where you qualify for a refund under this clause, GGL will use all reasonable endeavours to re-let the property for the period of your cancelled booking and in the event that a replacement booking is achieved then GGL will also refund the deposit amount to you.
Cancellation that does not qualify for a refund:
Where the reason for cancellation does not fall within one of the qualifications for a refund as set out above you will be liable to the Owner for the full cost of the booking regardless of when the cancellation takes place.
However, GGL will use all reasonable endeavours to re-let the property for the period of your cancelled booking and in the event that a replacement booking is achieved then GGL will refund to you all monies paid to date (less any booking fee or amendment charges already paid and the cancellation charge as referred to above).
5. Cancellations or changes made by the Owner
The Owner reserves the right to any necessary changes or cancellations in respect of your booking. In the unlikely event of a cancellation or change to your booking made by the Owner we will as soon as reasonably possible contact the party leader to notify you of the cancellation or change (by telephone where reasonably possible in the case of a significant change or cancellation or by post for minor changes).
It is recommended that you arrange adequate travel insurance to cover your party for the duration of your booking.
7. Website details
We will use our reasonable endeavours to ensure that the information provided by the Owner is accurate on our website and any other promotional material produced and circulated by us. However, there may be small differences between the actual property and its description.
In a situation where certain advertised facilities or services become unavailable or subject to restriction we will contact the party leader as soon as reasonably possible after we become aware of the situation.
We will not be liable for any changes or closures to local services, amenities or attractions whether referred to on our website, by our advisers or not. We will not be liable in respect of any inaccurate, incomplete or misleading information about any property or its facilities or services, other than where such information has arisen out of our negligence.
8. Concierge Service
GGL offer a concierge service during your stay at a flat rate costs of £7.99 per day of your booking.
Should you wish to add this service to your booking you will need to stipulate this at the time of booking and it will then be included on your written confirmation. The cost of the concierge service will then be payable at the time of booking.
Should you wish to take advantage of this service at a date after receipt of your written confirmation you will need to contact us. We will then issue you with a separate written confirmation in respect of the concierge service and the cost of the service will be payable at that time.
The service will involve us booking on your behalf any activities in the locality of the Property which you may wish to enjoy during your stay. This will include (but is not limited to) restaurant bookings, rounds of golf, theatre/cinema tickets, outdoor activities, transport to and from such activities etc.
Once you have indicated your requirements we will use our reasonable endeavours to make the necessary reservation or booking on your behalf and will contact you to confirm that the reservation or booking has been made. You shall be responsible for the entire cost of the activity.
Where a deposit or payment is due in advance of booking/reservation we will contact you to arrange payment to secure the booking/reservation.
We do not accept any liability in respect of any damage, loss, personal injury or death howsoever caused by your participation in any activity booked by us on your behalf under our concierge service.
We also accept no liability for any complaints or issues that you may have in respect of any of these activities during your participation in them. The service we offer is simply to assist with the relevant bookings/reservations and we do not warrant or represent the quality of the activity in any way.
GGL SERVICES - Any complaints you may have in respect of the services that we provide or in respect of our obligations to you should be made to us in writing, by telephone or in person immediately or at the latest within 7 days of your date of departure. We will endeavour to deal with your complaint as expeditiously as possible.
Any complaints received after that time will not be considered.
THE PROPERTY- Any complaints you may have in respect the property should be made to us in writing, by telephone or in person either (i) within 2 days of discovery of the complaint or (ii) your date of departure (whichever is the earlier). We will contact the Owner and use all reasonable endeavours to deal with your complaint as expeditiously as possible.
Please note that in respect of all complaints concerning the property, we act as agent for the Owner and can only offer assistance in resolving such complaints. We can accept no liability in this regard.
10. Our liability to you
We do not accept any liability in respect of the condition, safety, nature, or state of the property or any defect that may exist with it.
We do not accept any liability for any act or omission on the part of the Owner (or any third party or employed by or representing them)
Our liability to you in respect of the services we provide (as opposed to any service provided by the Owner) is limited to the amount of money that we have earned or are due to earn in relation to your booking along with any unrecoverable expenses/costs directly attributable to your booking and incurred by you as a result of our fault.
However, nothing in these booking conditions seeks to exclude or limit our liability for death or personal injury which arises as a result of our negligence (or that of our employees whilst acting in the course of their employment) or for fraud or fraudulent misrepresentation.
11. Arrivals and Departures
Unless otherwise stated on the Gower Getaways website, key collection is to be between 3pm and 5.30pm on the arrival date. If your arrival is to be later that 5.30pm you are obliged to inform GGL as failure to do so may mean that you are not able to access the property on arrival.
Departure is to be before 10am on your departure date.
12. Property Condition and Use
Unless otherwise stated on the Gower Getaways Website, smoking is strictly prohibited in all properties.
The property must be kept clean and tidy and in good condition by you and all the members of your party for the duration of your stay.
On arrival you will be provided with an inventory by the Owner setting out the items to be found at the property. It is your responsibility to check this inventory as the cost of any items that are missing at the time of departure may be demanded by the Owner (and shall be payable by you on demand).
You and all members of your party shall not use the property for any illegal, immoral or commercial purpose.
You shall not be entitled to assign the benefit of your booking or sublet the property or share occupation with any person who is not a member of your party.
The maximum number of persons allowed to stay at the property will have been stipulated on the website and this shall not be exceeded at any time.
You will be liable to the Owner for any breakage or damage in or to the property (and any reasonable associated costs) caused by you and/or a member of your party payable directly to the Owner on demand.
If a broadband and/or telephone service is provided at the property this is for convenience and light domestic use only. The Owner is entitled to recover from you the cost of any broadband usage in excess of 3 Gb per week (or any larger amount specified within the information provided at the property) and/or for any calls of exceptional duration or amount and for any calls to mobile, premium rate and international numbers.
The Owner reserves the right to re-take possession of the property if the Owner, acting reasonably, feels that you are in breach of any of the conditions in this clause. These circumstances will be treated as a cancellation by you. Neither we nor the Owner will be obliged to find any alternative accommodation for you.
The Owner reserves the right to access the property during your stay (with or without workmen) at reasonable times and upon giving reasonable notice (save in the case of emergency.
If pets are allowed at the selected property, this will be shown on the website (save that registered guide dogs are always allowed)
You shall not leave your pet unattended at any time at the property.
You shall not allow your pet on the furniture on in to any communal areas at the property.
14. Force Majeure
If either party cannot perform its respective obligations under these booking conditions due to circumstances beyond its control (including but not restricted to war, threat of war, civil strife, natural or nuclear disaster, fire, epidemics, terrorist activity, government actions, acts of god and all other similar events), the affected party shall not be liable to the other party for any failure to perform its obligations as long as it uses reasonable efforts to limit the effect of such circumstances and resumes its obligations under these booking conditions as soon as reasonable possible.
15. Governing law
These booking conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
The parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these booking conditions or their subject matter or formation (including non-contractual disputes or claims).