In order to cancel your confirmed booking, the party leader must notify us by email or by telephone as soon as possible. The cancellation will be effective on the date of the telephone conversation with us or upon receipt of your email notification.
A refund will be authorised by the Owner in certain circumstances (set out below) and such refund with exclude any deposit, booking fees, and amendment charges you have already incurred. There will also be a cancellation charge of £50 per week or per part week per booking.
The refund provisions referred to above will only apply if the cancellation applies to all members of your party. The booking and prices quoted are for the property and not on a per person basis.
In order to receive a refund upon cancellation, one of the following must apply to a member of your party:
A. Illness (subject to medical evidence of unfitness to travel).
B. Pregnancy (subject to medical evidence of unfitness to travel). Please note that you will not receive a refund for pregnancy where the party member is expected to give birth within 4 weeks of your arrival date;
D. Death of a close family member (which for the purposes of this clause shall mean a spouse, son or daughter (in law), parent (in law), sister or brother;
In order to qualify for a refund your reason for cancelling must not have existed at the time of booking (save in the case of pregnancy).
Upon cancellation you will be asked to complete a Cancellation Form. Any supporting evidence referred to within the Cancellation Form must accompany the Cancellation Form when it is returned to us.
Where you qualify for a refund under this clause, GGL will use all reasonable endeavours to re-let the property for the period of your cancelled booking and in the event that a replacement booking is achieved then GGL will also refund the deposit amount to you.
Cancellation that does not qualify for a refund:
Where the reason for cancellation does not fall within one of the qualifications for a refund as set out above you will be liable to the Owner for the full cost of the booking regardless of when the cancellation takes place.
However, GGL will use all reasonable endeavours to re-let the property for the period of your cancelled booking and in the event that a replacement booking is achieved then GGL will refund to you all monies paid to date (less any booking fee or amendment charges already paid and the cancellation charge as referred to above).