Booking Conditions

Please ensure that you read these Booking Conditions carefully along with any other information relevant to your booking, including any specific conditions or restrictions set out on the website, the description of your chosen property.

In these Booking Conditions the following words and expressions shall have the following meanings:

-  'you' and 'your' means all persons named on the booking form (including anyone who is added or substituted at a later date)

-  'We', 'us', and 'our' means Home from Home (Wales) Ltd of 101 Newton Road, Mumbles, Swansea, SA3 4BN

-  words in the singular shall include the plural and vice versa

-  all references to payments or money payable shall be in pound sterling (£)

For the avoidance of doubt, we act as agent of the owners of the properties advertised (“Owner”)

By accepting these booking conditions and making a reservation you are entering an agreement directly with the Owner and as agents in taking your booking, we cannot accept any liability in relation to the accommodation that you are booking at the Owner’s property or for the acts or omissions of any Owner or other person or party connected with your booking.

1. Bookings

All bookings are subject to availability.

Party Leader - the person making the booking must be over the age of 18 years at the time of booking and must be part of the group attending and be authorised by all members of the party to make the booking on the basis of these Booking Conditions (“the party leader”).

In making the booking, the party leader confirms that he/she is so authorised and that all other party members have read, understood and agree that the booking is subject to these Booking Conditions and have authorised you to confirm such acceptance on their behalf..

The party leader is responsible for making all payments due to us.

Notification of booking - upon receipt of all applicable payment along with submission of the appropriate booking form the party leader will be sent written confirmation of the booking as soon as reasonably possible which will include your booking details and the set out the balance of the cost remaining due from you.

Upon the issuing of the written confirmation by us, your binding contract with the Owner comes into existence.

The receipt and banking of any deposit monies will not constitute acceptance of a booking.

Written confirmation of booking will be issued by email unless specifically requested otherwise.

As soon as your confirmation is received, you must check the details carefully. If anything is incorrect you must tell us immediately.

We should be notified immediately of any change to your email or postal address or any other contact details that you have provided.

Please ensure that we are informed at the booking stage of any special requirement or any medical problem or disability so that the Owner can make a decision as to whether your needs can be properly met at their property. The Owner reserves the right to cancel any booking if they feel that your requirements cannot be met.


If you wish to change any detail of your confirmed booking the party leader must notify us in writing immediately (to include a payment of £25 for our administration charges)

We cannot give any guarantee that the Owner will be able to meet any such request. You will also be liable to meet any costs and expenses incurred by the Owner in meeting this request.

2. Payment

When you make your booking you will be obliged to pay the deposit amount immediately by direct bank transfer, debit or credit card, or by sending a cheque to us.

The balance must be received by us no less than 6 weeks before your date of arrival.

For bookings made less than 6 weeks before your date of arrival, you will be obliged to make full payment of the total cost at the time of booking.

For any accommodation booked less than 2 weeks before the arrival date your booking must be paid for in full by bank transfer, debit or credit card. Cheques will not be an acceptable method of payment in these circumstances.

If any payment is not paid by the due date, it will be assumed that you wish to cancel your booking and we, on behalf of the Owner, shall be entitled to keep all monies paid to that date.

If your payment is not honoured for any reason whatsoever, we are entitled to make an administration charge of £25.

In addition to the initial deposit, we reserve the right to request a security bond for such amount as we may determine in our sole discretion for any booking where we consider it to be relevant (the “Security Bond”). This Security Bond , if required, is normally taken 2 weeks prior to your arrival at the property (or if booking takes place within 2 weeks then we must be in receipt of clear funds at least 24 hours prior to your arrival). 

We will endeavour to refund the Security Bond where possible within 14 days of the end of the property hire, less any deductions deemed necessary in our absolute discretion, as a result of any loss or damage caused to the property or incurred by us or the Owner as a result of your acts or omissions during your stay. Any refusal to pay the Security Bond will result in your booking being cancelled without the right to any compensation or the refund of any other monies paid.

3. Pricing

All quoted prices may be amended at any time before your booking is confirmed.

As changes and errors occasionally occur, you must check all details at the time of booking.

4. Cancellations

In order to cancel your confirmed booking, the party leader must notify us by email or by telephone as soon as possible. The cancellation will be effective on the date of the telephone conversation with us or upon receipt of your email notification.

Refund Provisions:

In the event that you cancel your confirmed booking, we will use all reasonable endeavours to re-let the property for the period of your cancelled booking and, provided strictly that a replacement booking is achieved (and that the rental charge for such replacement booking is equal to that originally charged to you), then we will refund the deposit and any balance paid less:

  1. The original booking fee paid; and
  2. An Administration fee of £50.

For the avoidance of doubt however, in the event that we in our sole determination are unable to re-let the property for the period of your cancelled booking, you hereby accept that you shall not be entitled to any refund of any initial deposit, balance of the rental charge paid, booking fee or any other monies paid to us in connection with the booking. Where the booking is cancelled after the balance of the rental charge becomes payable (but is yet to be duly settled), such balance shall remain payable notwithstanding cancellation.

5. Cancellations or changes made by the Owner

The Owner reserves the right to any necessary changes or cancellations in respect of your booking. In the unlikely event of a cancellation or change to your booking made by the Owner we will as soon as reasonably possible contact the party leader to notify you of the cancellation or change (by telephone where reasonably possible in the case of a significant change or cancellation or by post for minor changes).

6. Insurance

It is recommended that you arrange adequate travel insurance to cover your party for the duration of your booking along with any costs incurred by you in the event that you are required to cancel your booking.

7. Website details

We will use our reasonable endeavours to ensure that the information provided by the Owner is accurate on our website and any other promotional material produced and circulated by us. However, there may be small differences between the actual property and its description and we reserve the right to amend any errors or omissions in such material at any time.

In a situation where certain advertised facilities or services become unavailable or subject to restriction we will contact the party leader as soon as reasonably possible after we become aware of the situation.

We will not be liable for any changes or closures to local services, amenities or attractions whether referred to on our website, by our advisers or not. We will not be liable in respect of any inaccurate, incomplete or misleading information about any property or its facilities or services, other than where such information has arisen out of our negligence.

8. Complaints

HOME FROM HOME (WALES) LTD SERVICES - Any complaints you may have in respect of the services that we provide or in respect of our obligations to you should be made to us in writing, by telephone or in person immediately or at the latest within 7 days of your date of departure. We will endeavour to deal with your complaint as expeditiously as possible.

Any complaints received after that time will not be considered.

THE PROPERTY- Any complaints you may have in respect the property should be made to us in writing, by telephone or in person either (i) within 2 days of discovery of the complaint or (ii) your date of departure (whichever is the earlier). We will contact the Owner and use all reasonable endeavours to deal with your complaint as expeditiously as possible.

Please note that in respect of all complaints concerning the property, we act as agent for the Owner and can only offer assistance in resolving such complaints. We can accept no liability in this regard.

9. Our liability to you

We are responsible for administering your booking and act as agent under the direction and control of the Owner. We do not therefore accept any liability in respect of the condition, safety, nature, or state of the property or any defect that may exist with it and do not accept any liability for any act or omission on the part of the Owner (or any third party or employed by or representing them).

You are wholly responsible for your personal belongings during your stay and we shall not be liable for any loss or damage to such belongings. Where items are left at the property, you should contact us or the Owner as soon as possible so that such items can be searched for and, if located, returned to you. In the event that such lost items are however found, unless collected, we reserve the right to charge a handling fee to be decided upon in our discretion in order to return such item(s). Where any belongings are left at the property and not claimed (or collected if applicable) within [4] weeks, you hereby consent to us disposing of any such items.

Our liability to you in respect of the services we provide (as opposed to any service provided by the Owner) is limited to the amount of money that we have earned or are due to earn in relation to your booking.  

We and the Owner shall under no circumstances whatsoever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Booking. 

However, nothing in these booking conditions seeks to exclude or limit our liability for death or personal injury which arises as a result of our negligence (or that of our employees whilst acting in the course of their employment) or for fraud or fraudulent misrepresentation.

10. Arrivals and Departures

Unless otherwise stated on the Gower Getaways website, key collection is to be between 3.00pm and 5.00pm on the arrival date. If your arrival is to be later that 5.00pm you are obliged to inform Home from Home (Wales) Ltd as failure to do so may mean that you are not able to access the property on arrival.

Departure is to be before 10am on your departure date. Upon the end of your stay  you should return your keys to us or the Owner (as directed to you in advance). In the event that you fail to return any keys, you acknowledge that we shall be entitled to charge or deduct from your Security Bond any costs incurred as a result, including but not limited to the cost of a locksmith and installing new locks in the property.

11. Property Condition 

We are responsible for administering your booking and act as agent under the direction and control of the Owner. We therefore make no warranty, undertaking or representation as to the condition of the property.

Some properties due to their age or construction may experience dampness, condensation or other weather related issues during certain times of the year. Whilst effort will be made by the Owners to reduce the impact of such issues, resolution of the problem cannot be guaranteed and, by entering into these Booking Conditions, you hereby acknowledge and accept that such issues could result due to the nature of property you wish to hire.

The type of white goods available is detailed in that individual property’s description on the website. It is your sole responsibility to ensure that the property meets your requirements. 

We do not warrant, undertake or represent that the appliances present at the property are free from defect and, in the event that you experience a material fault with such appliances, once made aware of the defect, both we or the Owner will endeavour to fix such appliance if possible; however we will not be liable (nor shall you be entitled to any refund or compensation) in the event that we are unable to remedy such defect during your stay.

If a broadband and/or telephone service is provided at the property this is for convenience and light domestic use only. The Owner is entitled to recover from you the cost of any broadband usage in excess of 3 Gb per week (or any larger amount specified within the information provided at the property) and/or for any calls of exceptional duration or amount and for any calls to mobile, premium rate and international numbers.

WiFi is provided on an “as available” basis, without any warranties, neither explicit nor implied, that service will be uninterrupted, error-free or available during your stay at the property. Gower Getaways accept no responsibility for loss of service for technical, legal, operational or any other reasons.

By connecting to WiFi provided at the property (if available), you agree to take full responsibility for all sites visited and services used. Use of WiFi is at your own risk and we accept no responsibility for any damages, losses, costs or expenses suffered as a result of using the service. WiFi must not under any circumstances be used for any illegal or immoral behaviour. We reserve the right to disconnect WiFi (if available) to the property if we believe that the service is being abused.

12. Your use of the property

Unless otherwise stated on the Gower Getaways Website, smoking is strictly prohibited in all properties.

The property must be kept clean and tidy and in good condition by you and all the members of your party for the duration of your stay.

On arrival you may be provided with an inventory by the Owner setting out the items to be found at the property. If provided, it is your responsibility to check this inventory. The cost of any items that are missing at the time of departure may be demanded by the Owner (and shall be payable by you on demand or deducted from the Security Bond).

You will be liable to the Owner for any breakage or damage in or to the property (and any reasonable associated costs) caused by you and/or a member of your party payable directly to the Owner on demand.

You and all members of your party shall not use the property for any illegal, immoral or commercial purpose.

You shall not be entitled to assign the benefit of your booking or sublet the property or share occupation with any person who is not a member of your party.

The maximum number of persons allowed to stay at the property will have been stipulated on the website and this shall not be exceeded at any time.

You will act promptly and reasonably in the event of any problems arising at the property and to bring these to the attention of us and/or the Owner as soon as possible.

You will take all reasonable safety and security measurers during your stay at the property, including but no means limited to ensuring that doors and windows are locked when unattended and take all precautions to avoid the risk of fire at the property.

You will ensure that waste disposal arrangements are duly complied with in accordance with any instructions left at the property.

You will use all fuel and utilities reasonably and not to an excessive amount (in the event that in our sole opinion such use is excessive, we reserve the right to charge you for such additional compensation or deduct the same from the Security Bond).

You shall respect local residents and the locality and not carry out any illegal or anti-social activity at the property.

You will keep noise to an acceptable level whilst staying at the property.

In the event that you are breach of any of the above undertakings set out in this clause 12, we or the Owner may refuse to allow you to enter the property or force you to leave the property before the end of your intended stay. In such event, you shall not be entitled to any claim of compensation or reimbursement and shall be deemed to have cancelled the booking.

You also hereby agree to indemnify us and the Owner for any liabilities, costs, expenses, damages, claims and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) which are incurred at or to the property.

13. Pets

If pets are allowed at the selected property, this will be shown on the website (save that registered guide dogs are always allowed), which must be strictly adhered to and subject to the following:

  • You shall not leave your pet unattended at any time at the property;
  • You shall not allow your pet on the furniture or upstairs in the property; 
  • You shall remove all traces that a pet has occupied the property (both inside and outside) before you leave; and
  • You shall be liable for all damage caused to the property (both inside and out) by any pets.

Where pets are allowed at the selected property, an additional standard charge per pet per week shall be charged which shall vary depending on the property and we reserve the right to deduct an amount from the Security Bond payable pursuant to clause 2 in the event of damage or need for additional cleaning of the property.

14. Rights of Access 

We, the Owner and any of our appointed representatives reserve the right to access the property during your stay (with or without workmen) at reasonable times and upon giving reasonable notice (save in the case of emergency) for any reason, including but not limited to undertaking regular maintenance..

The Owner reserves the right to re-take possession of the property if the Owner, acting reasonably, feels that you are in breach of any of the conditions in this clause. These circumstances will be treated as a cancellation by you. Neither we nor the Owner will be obliged to find any alternative accommodation for you.

These Booking Conditions are entered into on the basis that the property is to be occupied as a holiday pursuant to paragraph 9 of Schedule 1, the Housing Act 1988. You hereby acknowledge and confirm that the tenancy created by these Booking Conditions is not an assured tenancy and that no statutory periodic tenancy arises upon the conclusion of your stay.

15. Force Majeure

If either party cannot perform its respective obligations under these booking conditions due to circumstances beyond its control (including but not restricted to war, threat of war, civil strife, natural or nuclear disaster, fire, epidemics, terrorist activity, government actions, acts of god and all other similar events), the affected party shall not be liable to the other party for any failure to perform its obligations as long as it uses reasonable efforts to limit the effect of such circumstances and resumes its obligations under these booking conditions as soon as reasonable possible.

16. Governing law

These booking conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.

The parties irrevocably agree that the courts of England and Wales shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these booking conditions or their subject matter or formation (including non-contractual disputes or claims).

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