Cancellations

In order to cancel your confirmed booking, the party leader must notify us by email or by telephone as soon as possible. The cancellation will be effective on the date of the telephone conversation with us or upon receipt of your email notification.

Refund Provisions:

In the event that you cancel your confirmed booking, we will use all reasonable endeavours to re-let the property for the period of your cancelled booking and, provided strictly that a replacement booking is achieved (and that the rental charge for such replacement booking is equal to that originally charged to you), then we will refund the deposit and any balance paid less:

  1. The original booking fee paid; and
  2. An Administration fee of £50.

For the avoidance of doubt however, in the event that we in our sole determination are unable to re-let the property for the period of your cancelled booking, you hereby accept that you shall not be entitled to any refund of any initial deposit, balance of the rental charge paid, booking fee or any other monies paid to us in connection with the booking and, where the booking is cancelled after the balance of the rental charge becomes payable (but is yet to be duly settled), such balance shall remain payable notwithstanding cancellation.

Cancellations or changes made by the Owner

The Owner reserves the right to any necessary changes or cancellations in respect of your booking. In the unlikely event of a cancellation or change to your booking made by the Owner we will as soon as reasonably possible contact the party leader to notify you of the cancellation or change (by telephone where reasonably possible in the case of a significant change or cancellation or by post for minor changes).

Insurance

It is recommended that you arrange adequate travel insurance to cover your party for the duration of your booking along with any costs incurred by you in the event that you are required to cancel your booking.

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