Privacy Policy

This website is owned and operated by Home from Home (Wales) Ltd (HFH).
HFH recognise the importance of protecting the privacy of certain general information ("data") and specific personal information ("personal data") collected about our customers (referred to as "customers", "you", or "your") and consequently respect your privacy.
This privacy statement discloses what information we gather and how we use it.

1. Handling your information

All data that we collect and hold on you will be dealt with fairly and in accordance with applicable law. All your rights and interests in your data will be fully respected and we will ensure the quality and security of your data.
We will ensure that effective procedures and safeguards are in place to ensure that all data held on you is relevant in relation to the purposes for which they were obtained. If we become aware of any inaccuracies in the data we hold, this will be corrected as soon as reasonable practicable.
Any data that is no longer required will be securely disposed of as soon as reasonably practicable.

2. Use for Legitimate purpose

We will only collect, record, process and store data which are needed to fulfil our contractual obligations towards our customers, to serve other legitimate business interests such as credit assessment or marketing; or to comply with legal requirements.
We may disclose to third parties as may be necessary to provide you with products and services you have requested or for the purpose of verification of details relating to your data held by us for legitimate purposes.

3. Telephone Calls

Telephone calls may be recorded or monitored by HFH without notification, for staff training and quality control purposes.

4. Seeking your prior consent?

Your prior consent will be sought in the following circumstances:
1. before any of your data is passed on to other companies for direct marketing purposes.
2. before we carry out a credit check on you;

5. Access to Information

Only those employees who need access to your data in order to carry out any necessary processing will be given such access to your data.

6. Your rights

Please note that you have the right to require us to stop the communication of advertising or marketing materials to you.
You have the right to see all data that we hold on you. In order to access your data please contact [ ]. Such access will be granted in accordance with the requirements of applicable legislation.
Your access to your data will at all times be subject to HFH’s right to make a charge to cover HFH's administration costs incurred in providing you with such data. Such payment is to be paid by you upon application for access to your data and is to be no more than any maximum stipulated by applicable legislation.
The information will be sent to you within a reasonable period of time in accordance with applicable national legislation, but in any event no more than 30 days from the date of such request for access.

7. HFH collection of information

HFH can gather two types of information about users:

  1. Information that you provide voluntarily. This would involve collection of data by specifically requesting it from you. Generally, this occurs when you register on our website or request information or a service. Such information may include your name, telephone number e-mail address, postal address and facsimile number and other related information. This allows us to process and fulfil your requirements and requests.
  2. Information gathered through tracking information and gathering of Internet Protocol ("IP") Addresses derived mainly by tallying page views throughout our website. This information allows us to better tailor our content to readers' needs and to keep our system serving to the best quality.

An IP address is a unique number that is automatically assigned to your computer whenever you are surfing the internet, so that your computer can be identified by the main computers, known as "Web servers".

HFH can collect IP addresses for the purposes of system administration, to report aggregated information to third parties authorised by us, and to audit the use of our website. We do not normally link IP addresses to anything personally identifiable, which means the customer will remain anonymous to us. We will use an IP address to identify a customer if we feel it is necessary to enforce compliance with our website's terms of use.

HFH does not divulge any information about an individual user to a third party other than in accordance with this policy.
Use of Cookies

HFH may place a text file called a "cookie" (text files placed on your computer) in the browser files of your computer.
However the cookie will allow us to relate your use of our website to other information that you have voluntarily provided to us. A cookie cannot read data from your hard disk or read cookie files created by other sites. HFH uses cookies to track user traffic patterns.

HFH uses Google Analytics, a service provided by Google, Inc. (“Google”) to analyse the use of the website. This works by using cookies to assist the website operator in analysing how users use the site. The information generated by the cookie (including your IP address) will be transmitted to and stored by Google. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google’s privacy policy is available at
You are able to refuse cookies by selecting to turn them off in your browser, but if you do, you may not be able to take advantage of the personalised features enjoyed by other visitors to our site such as adding properties to your favourite list.

8. With whom does HFH share my information?

HFH will not disclose any perusal data that you submit to us about you in a manner that connects you with the personal data, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described below.

Your personal data may be disclosed by us as follows:

(i) we may keep track of what portions of our website our customers are visiting and other customer statistics, such as aggregate information about holiday cottage rentals, or total and segmented numbers of bookings made, etc. and traffic patterns and usage of the our wesites which may be provided to reputable third parties authorised by us, in order to help us create a better experience for users of our Web sites. This is done without knowing your name or other personal data in order to describe our viewers to third parties authorised by us, and for other lawful purposes.

(ii) we may disclose some or all of your personal data to business partners or sponsors, but this use will be specifically described to you prior to data collection or prior to transferring any such personal data.

(iii) we may also disclose your personal data if required by law or if we reasonably believe that legal action may be required or in order to bring legal action against someone who may be violating HFH's terms of use or terms of service, or may be causing injury to or interference (either intentionally or unintentionally) with any of HFH's rights or property, our other customers, or anyone else.

9 Linking to a third party websites

If whilst using the HFH website you hyperlink or are directed to other websites that are beyond our control and/or outside our service HFH will not be responsible for their content or the hyperlinks or advertising they choose to place on such websites. HFH's policy does not extend to anything that is inherent in the operation of the Internet, which is beyond HFH's control.

10 Security of information

HFH strives to protect your data, as well as privacy. However, no data transmission over the internet is 100% secure and as such HFH cannot guarantee the security of any information you disclose on-line, and you disclose such information at your own risk.

Please contact us in writing or by telephone, fax or e-mail if at any time you feel that HFH has not adhered to the principles, processes, procedures and practices contained in this privacy policy

Please Note: We have placed cookies on your computer to help make this website better, please read our Privacy Policy for further information. You can change your cookie settings in your browser at any time. Otherwise, we'll assume you're OK with our use of cookies.

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